Refund Policy

1. About Our Service

AirlineReservations-USA.online is an online service operated by Easy My Trips Ltd, a company registered in the United Kingdom under company number 14627302. The company provides independent travel-related assistance by telephone.

We may assist customers with travel-related enquiries, including questions about flight reservations, changes, cancellations, seat selection, and airline procedures. Depending on the request, assistance may involve referring customers to the relevant airline or travel provider.

We are not an airline and do not represent an airline's official customer service department. Airline ticket payments, ticket refunds, and decisions concerning airline bookings remain subject to the applicable airline or booking provider's policies and procedures.

2. Refunds for Airline Tickets

Refund eligibility for an airline ticket depends on the ticket conditions, fare rules, airline policies, applicable law, and the circumstances of the cancellation or refund request.

If you purchased a ticket directly from an airline, you should contact that airline regarding your ticket refund. If you purchased through another travel provider, you may need to contact that provider.

We cannot independently authorize an airline to issue a refund, override its fare conditions, or guarantee that a refund will be approved or processed within a particular period.

3. Fees for Our Assistance Services

Any service fee applicable to assistance provided by Easy My Trips Ltd must be explained to you before you agree to purchase the service. You should understand what the service includes and the amount payable before authorizing a charge.

Our service fees, where applicable, are separate from airline ticket prices, airline-imposed charges, fare differences, taxes, and fees charged by other providers. A refund of an airline ticket does not automatically determine whether a separate assistance service fee is refundable.

The eligibility of a service fee for a refund depends on the service purchased, the terms communicated before payment, the work performed, and applicable law. No refund decision will override any rights you may have under applicable law.

4. Requesting a Refund for Our Service

If you wish to request a refund relating to a payment made directly to Easy My Trips Ltd, please contact our support team by telephone or email using the contact details provided below.

To help us review your request, please provide the name used for the transaction, the payment date, the amount charged, and any available transaction reference. Do not send your full payment card number, security code, account password, or other sensitive payment credentials by email.

We will review the information provided and assess the request against the applicable service terms, the circumstances of the transaction, and relevant legal requirements.

5. Cancellations and Services Already Performed

If you cancel a request for assistance, the refund treatment may depend on whether the service has already started or been completed and on the terms disclosed when you agreed to the service.

Where a service has been completed, a refund is not automatically available merely because an airline subsequently declines a change, cancellation, or ticket refund. However, this does not limit any refund rights that apply under the agreed terms or applicable law.

6. Refund Processing

If a refund is approved by Easy My Trips Ltd, we will explain the applicable processing arrangements. The time it takes for funds to appear in your account may depend on the payment method and the relevant financial institution.

For airline ticket refunds, processing times and payment arrangements are determined by the airline, booking provider, and relevant payment provider. We cannot guarantee their processing times.

7. Duplicate or Unrecognized Charges

If you believe you have been charged twice or do not recognize a payment made to Easy My Trips Ltd, please contact us using the details below so that we can review the transaction.

If the payment was made to an airline or another booking provider, contact that provider directly. You may also contact your payment provider if you believe a transaction is unauthorized.

8. Changes to This Policy

We may update this Refund Policy when our services, procedures, or legal obligations change. The updated version will be published on this page with its applicable effective date.

Any change will be subject to applicable law and will not remove rights that cannot lawfully be excluded or restricted.

9. Contact Us About a Refund

10. Important Disclosure